Below are some of the most common questions we are asked.

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  • Can I become a member?

  • Yes, if you are a registered environmental or conservation not-for-profit or charity.

  • Can students use images for projects/papers?

  • No, sorry! Due to our licenses the images are only available for registered environmental conservation not-for-profits and charities.

  • How do I become a member?

  • Visit the Wildscreen Exchange homepage, select ‘Register’ and we will be in touch.

  • I forgot my login details

  • Select ‘Log in’ on the homepage where you can follow instructions for ‘Forgot your password’ to reset your password, or select ‘Contact us’ for more help.


  • How do I provide images for Exchange?

  • After reviewing the license terms, contact us with your offer of content including a link to any online galleries (e.g. Flickr, Google Drive, Instagram, website etc.)

  • What license will my content be under?

  • Full terms and conditions of content donations can be found at


  • Will I still be able to use my images elsewhere?

  • Yes. Wildscreen Exchange is completely non-exclusive, however you may wish to consult with other platforms on which you host content to make sure they are compatible with our licenses.

  • Will I be paid for the use of my images?

  • Not all content submitted will attract a fee. Whether a fee is due will depend on the particular licence under which the images will be available for users of Wildscreen Exchange. You can discuss this with us by emailing exchangeinfo@wildscreen.org.uk.

  • Can I request my images be removed from the library?

  • Yes, the images can be removed from Exchange whenever you wish, please get in contact with use explaining which images and why you would like your images to be taken down.

Ordering images

  • How do I add images to an order?

  • Hover over the thumbnail image and select ‘Add to order’, this will add the image to your ‘cart’ in the default resolution, which is ‘Original’ (see below for resolution info). You can also choose a particular image resolution and add the file to order when on the ‘File details’ page.

  • What resolution of image do I need?

  • Resolution


    Best for...


    Highest quality available

    Large displays/wall prints/banners

    High definition

    Lower quality than ‘original’, but still high quality with high levels of detail

    Documents, presentations, reports, A3 posters

    Standard web use

    Small file size, quick to load

    Optimised for blogs, e-news, social media platforms, websites

  • How do I download the images in my order?

  • Select ‘Order’ next to ‘My account’ and follow the steps. Check out the ‘How To’ guide for further explanation: https://vimeo.com/259652503

  • Should I download an image each time for each social media post?

  • No, if the image will be used in the same communication/post to be shared once but across varying social media platforms (Twitter, Facebook, Instagram etc.) then you need only one download. If you want to use the image again for another reason, e.g. a report or another unrelated social media post, please re-download the image, stating the new intended use.

Image usage

  • Can I edit the photos/videos?

  • Overlays such as text or logos may be applied, but NOT direct image editing such as colour manipulation or extreme cropping, unless direct permission has been granted by the content owner or Wildscreen.

  • How do I credit the photographer/film-maker?

  • By simply overlaying ‘© Authors name’ on the image, by referencing the photographer above or below the photo in text, or on social media by using the camera emoji followed by the photographers name or social media handle (📷: Author)

  • Can I use the image/video more than once?

  • Each file must be deleted after one time use, and must NOT be stored locally for use at a later date or a seperate communication. Failure to comply with this will result in account suspension and possibly deactivation. You may however redownload content from Wildscreen Exchange as many times as you wish.

  • Can I use media to promote items/products/memberships for sale?

  • No. Unless direct permission has been granted by the content author or Wildscreen, media may only be used for non-commercial purposes. Commercial activities include any form of monetary exchange, regardless of the intent.

  • How do I report the images I have used?

  • Under ‘My account’ select ‘Usage’ on the dropdown list to see the images you have downloaded and need to confirm usage for. See the step-by-step instruction and watch the ‘How To’ video: https://vimeo.com/259653880 for more info.

  • What if I downloaded an image but haven’t used it?

  • Visit your account ‘Usage’ page and select ‘File not used’. The file must be deleted, even if you think you may use it at a later date. The file can always be downloaded again if needed. For step by step instructions, watch the ‘How To’ video: https://vimeo.com/259653880.

  • Can I send the images to a colleague/circulate within my organisation?

  • No. Files may only be used by the account holder. However your colleague can create their own Wildscreen Exchange account if they work within the same organisation. You may share the Wildscreen Exchange webpage link with colleagues, or a comping image.


  • How do I use the lightbox?

  • Lightbox is basically a collection of your favourite images.  You can explore the Wildscreen Exchange library and ‘Add to lightbox’ any image you really like and you feel may be useful in an upcoming project. These files can then be viewed side by side under ‘Lightbox’, found next to ‘My account’. The files will remain stored in your lightbox, even if you sign in and out of your account.

  • Are the images in my lightbox also in my order?

  • No. But you can easily create an order from within your lightbox, by selecting ‘Add all files to order’, or by selecting ‘Add to order’ on individual images.

  • How do I order images in my lightbox?

  • In your lightbox, select ‘Add all files to order’, or select ‘Add to order’ on individual images. Then proceed as you would a normal order.

Comping images

  • What are comping images?

  • Comping images are low-resolution images with a watermark used for illustrative purposes, such as draft presentations and documents, allowing you to trial a number of images before selecting and downloading the higher resolution image for the finished product. Comping images can be downloaded instantly without completing the normal order steps, but are not intended for use in any finished project.

  • How can I use comping images?

  • Comping images are useful for trial layouts or drafts of projects with expected edits, or those you wish to circulate internally within your organisation for sampling purposes, proofing or feedback.

  • Can I share comping images with a colleague/circulate them within my organisation?

  • Yes, they are low resolution with a large watermark.

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